Question 1

Where is Turcotte Masonry Stucco & Concrete located, and which areas do you serve?

Accepted Answer

We are based in North Branford, Connecticut, and we serve residential and commercial clients throughout the state of Connecticut. This includes New Haven County, Fairfield County, Middlesex County, etc. We do not travel outside CT. Our team is local, so we understand the New England climate and building practices. For a specific town or neighborhood, feel free to call us – we very likely work in your area or a nearby city.

Question 2

Are you licensed and insured?

Accepted Answer

Yes.  Turcotte Masonry Stucco & Concrete is fully registered with the state of Connecticut and carries the required contractor licenses.  We also carry comprehensive liability insurance and worker’s compensation insurance.  You can have peace of mind knowing that our work is backed by insurance.  If you need our license or insurance details for a permit application, just let us know.

Question 3

Do you serve both residential and commercial customers?

Accepted Answer

Yes, we do.  Turcotte Masonry Stucco & Concrete works with homeowners, HOAs, builders, and business owners.  We’ve done projects ranging from single-family home foundation repairs to commercial building facades and retail parking lots.  For commercial clients, we can provide necessary documentation, warranties, and work around your schedule.  No matter the size, every job gets our full professional attention.

Question 4

Do you offer a warranty or guarantee on your work?

Accepted Answer

Yes.  We guarantee our workmanship.  For masonry and stucco repairs, we typically offer a 1-year guarantee against defects in our work.  For new construction like walls or driveways, we provide warranties as required by local standards.  We also only use reputable materials that carry their own manufacturer warranties (for example, sealants or waterproofing products).  If any issue arises after completion that’s due to our work, we will address it promptly.  Customer satisfaction and quality are our top priorities.

Question 5

How can I maintain the work after it’s done?

Accepted Answer

We advise simple periodic checks.  For masonry or stucco, look for new cracks or gaps every few years.  For concrete, keep it sealed and fill any cracks quickly.  Make sure gutters and grading are well-maintained to avoid water damage to masonry.  We will provide care instructions specific to your project when it’s finished.  And of course, feel free to call us anytime with maintenance questions or if you want a follow-up inspection.

Question 6

What payment methods do you accept?

Accepted Answer

We accept cash or check. Please discuss any payment questions when we meet for your estimate.

Question 7

How can I contact Turcotte Masonry for questions or to schedule work?

Accepted Answer

Feel free to call or text us at (203) 937-0787 or email us at turcottemasonry@gmail.com and we’ll get right back to you.  You can also fill out the form on our website and someone will respond within one business day.  We are known for answering questions thoroughly; no query is too small.  Once we have your details, we can set up an inspection or discussion at your convenience.

Question 8

Why should I not do these repairs myself?

Accepted Answer

Masonry, stucco, and concrete work require skill, tools, and safety know-how.  DIY patching often looks noticeable or fails if the mix isn’t right.  For example, incorrectly mixed cement patches can shrink or crack easily.  Improper drainage work can worsen a basement leak.  Hiring professionals like Turcotte Masonry Stucco & Concrete ensures the job is done correctly and safely.  We carry the specialized equipment (mixers, masonry saws, lifts, etc.) and have the experience to avoid common pitfalls.  In the end, professional work saves time and money (and frustration) in the long run.

Question 9

Does Turcotte Masonry handle permits and inspections?

Accepted Answer

We can assist with the permit process.  If your project legally requires a permit (such as certain foundation or chimney work), we will guide you through the local building department requirements.  We often submit drawings or descriptions for you and arrange inspections if needed.  We want the process to be as smooth as possible, so we stay up-to-date on Connecticut codes and can handle paperwork on your behalf, if requested.

Question 10

Can you provide references or examples of past work?

Accepted Answer

Certainly!  We have a portfolio of completed projects (photos of masonry walls, stucco houses, etc.) right here on our website located under the "Photo Gallery" section.  We also have a list of satisfied customers who have agreed to give references. Additionally, you can check our online reviews and read about our quality of our work.

Question 11

How do you ensure our satisfaction?

Accepted Answer

We communicate clearly and keep you informed at every step.  Before work begins, we provide a detailed scope of work and budget.  On-site, we keep the area clean and respect your property.  When the job is done, we review the work with you, make any adjustments, and answer any questions.  If for any reason you’re not happy, we address it immediately.  We believe in building relationships; many of our clients are repeat customers or referrals.  We stand by our work, and your satisfaction is the measure of a job well done.

Frequently Asked Questions